Protecting Our Employees & Guests

At our core, hotels are an industry of people serving people, and we feel a deep responsibility to ensure our guests and employees always feel safe. That’s why the hospitality industry is providing trainings and resources that together are aimed at enhancing safety for millions of employees and guests.

Safety & Security

The hotel industry works closely with safety and public health experts, law enforcement and others to continually review and update protocols, procedures and technologies to keep both employees and guests safe. Learn more about some of our key programs to promote safety and security below.

Safe Stay

Safe Stay is an industry-wide initiative focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19. Through Safe Stay, the hotel industry came together to comprehensively respond to health and safety concerns, bringing a new level of transparency and confidence to the entire hotel experience. As we move beyond COVID-19, Safe Stay will evolve to become a more permanent initiative for our industry’s broad and expanding safety and security priorities.

5-Star Promise

Building on decades of investments in safety and security, in 2018 AHLA and nearly 20 major brands in membership announced the 5-Star Promise, a pledge to provide hotel employees across the U.S. with employee safety devices (ESDs) and commit to enhanced policies, trainings and resources that together are aimed at enhancing hotel safety.

Human Trafficking Prevention

AHLA launched the No Room for Trafficking campaign to unite the industry around a single, comprehensive approach to fight human trafficking, with the goal of training every hotel worker. No Room for Trafficking is an AHLA national awareness campaign that builds on the industry’s ongoing commitment and work to end human trafficking.

Ending Sexual Harassment

The hotel industry has also partnered with the National Alliance to End Sexual Violence (NAESV) for several years to raise awareness of sexual violence and to provide hotel operators and managers with training, tools and resources to identify and report sexual harassment and assault.